AGIN Timmermans takes debtors 'by the hand' and makes the payment process as easy as possible

AGIN Timmermans is a debt collection and bailiff organization with offices in Rotterdam, Tilburg and Bergen op Zoom. Like Mail to Pay, AGIN Timmermans stands for a socially involved but result-oriented collection process. “It was one of the reasons to work with them, almost ten years ago,” says Rob. In line with their views, AGIN Timmermans obtained the Social & Responsible Credit Management certificate last year. “Of course, the message is always that a debtor should pay,” explains Rob. “But if you do that as effectively as possible, take debtors 'by the hand', as it were, and make the payment process as easy as possible, you will achieve the best result for all parties involved.”

Payment arrangements are much better fulfilled. Because we remember debtors when there is sufficient balance in the account

An approach that works

Because AGIN Timmermans' approach works, says Rob. “Very good, in fact. Payment arrangements are much better fulfilled. Because we remember debtors when there is sufficient balance in the account. Usually on the day the salary is deposited. The money hasn't been spent on other things yet. We hope that this will also help reduce debtors' financial self-reliance.”

easy

Making the payment process as easy as possible is where Mail to Pay comes in, says Rob. “The reminder emails are sent completely automatically from Cases. Thanks to the payment link that Mail to Pay adds to the emails, people go directly to their online banking environment and can transfer the amount immediately. Moreover, it is not the name of Mail to Pay, but our own name on all correspondence, which gives confidence. And because everything is automatic, we have more time to deal with complex issues that really need our attention. This also increases the quality of our file treatment and thus the service to our clients.” What Rob is also happy with: “Cases is set up in such a way that it communicates with our other software systems. There is continuous exchange, so that the platform works even better and more user-friendly.”

But we notice that a generation is now coming that handles everything online. They are not waiting for our call at all.

Payment Coach

AGIN Timmermans uses the full range of Mail to Pay services. They are very satisfied with all the options, but Rob is particularly pleased with the Payment Coach. This allows debtors themselves to make a payment arrangement online that best suits them and their financial situation. “It's funny, because our approach is actually very much personal contact with debtors,” he laughs. “But we notice that a generation is now coming that handles everything online. They are not waiting for our call at all. They prefer to settle their debts anonymously, via a customer portal or an online tool. So we offer that opportunity with the Payment Coach. Especially clients with this generation as their target group are happy to make use of this option.”

Strengthen each other

Rob is very satisfied with the cooperation with Mail to Pay. He sums up: “Warm contacts, easy, hands-on and quick switching: that's Mail to Pay. We want to keep innovating in order to provide an even better service to both customer debtors and our clients. Mail to Pay thinks along with us where they can, for example about the possibility to further automate the flow of messages to debtors. We therefore see each other not as competitors, but as reinforcing each other. We also have common customers. Mail to Pay then does the preliminary invoicing and reminder process and we will take care of it from the collection process. I hope we can do that much more often in the future!”